Guy PardillosGUY PARDILLOS
Discuss a workshop

INTERACTIVE COMMUNICATION TRAINING FOR TEAMS

Read the room.
Change the conversation.

IMPACT helps leaders, salespeople, HR professionals and client-facing teams notice when a conversation shifts—then respond with better questions, greater clarity and stronger human connection.

Discuss IMPACT for your team ↗See the workshop plan ↓
  • 4 hoursOne focused half-day
  • LiveFacilitator-led practice
  • TailoredTo your team's conversations
  • PracticalTools to use the next day
THE PRINCIPLEObservation creates a question—not a verdict. Context and curiosity decide what comes next.

THE SIMPLE IDEA

Words tell you what was said.
Behaviour helps you understand how it landed.

Most communication training focuses on what to say. IMPACT trains people to notice the response, test what it may mean and adapt while the conversation is still happening.

THE IMPACT METHOD

Four steps.
One better conversation.

01

Connect

Create the conditions for trust before trying to create an outcome.

02

Engage

Listen for how another person experiences and expresses their world.

03

Observe

Notice meaningful changes in expression, posture, voice and behaviour.

04

Adapt

Respond ethically and guide the interaction towards a clear next step.

Observation creates a hypothesis, not a verdict. IMPACT teaches context, curiosity and ethics at every step.

WHAT IT GIVES YOUR BUSINESS

Less guessing.
More understanding.

LEADERS

Notice possible confusion or resistance early—and check it with better questions.

SALES TEAMS

Recognise when trust rises, confidence drops or a new question is needed.

HR & RECRUITERS

Go beyond rehearsed answers without turning signals into conclusions.

CLIENT-FACING TEAMS

Make customers feel understood through clearer, more adaptive communication.

Guy Pardillos leading an interactive communication workshop

A live IMPACT session: demonstration, observation and discussion in the room.

HOW THE WORKSHOP WORKS

People learn by
doing it live.

Guy turns the room into a practical laboratory of human communication. Participants observe real interactions, practise the skills, test their assumptions and receive immediate feedback.

  • 01Live demonstrations
  • 02Guided observation exercises
  • 03Practical conversations and feedback
  • 04Examples shaped around your workplace

Format: Facilitator-led and tailored to your team, audience and business goals. Delivery details are agreed around your organisation’s location, group and objectives.

THE FOUR-HOUR PLAN

A clear path from
noticing to responding.

Every workshop is shaped around your organisation, while the learning journey stays practical and focused.

  1. 01

    Create trust and attention

    Build the conditions for an honest, useful conversation before trying to influence its outcome.

  2. 02

    Notice the shift

    Observe changes in expression, posture, voice and engagement without turning signals into conclusions.

  3. 03

    Test the context

    Use open questions to explore what changed, what matters and what the conversation needs next.

  4. 04

    Adapt and practise

    Apply the method to realistic workplace conversations and receive immediate feedback.

TRY THE METHOD

Experience a small part of IMPACT.

Practise separating what you observe from what you assume, then turn curiosity into a useful question.

01

Download the sample exercise

A printable one-page worksheet with a fictional workplace moment and the three-step observation practice.

Download the worksheet ↓
02

Build a fictional scenario

Describe a workplace conversation and receive prompts for observing carefully, exploring context and asking a better question.

Open the Conversation Lab ↗Your scenario stays in your browser and is not saved.
03

Test your micro-expression skills

Take the free visual test and see how accurately you can recognise brief facial expressions.

Take the free test ↗

WHAT PARTICIPANTS RECEIVE

One focused half-day.
Tools for the next one.

The live experience builds the skill. The participant resources make it easier to remember, practise and apply afterwards.

4H

Live, tailored workshop

Demonstrations, guided practice, workplace examples and immediate facilitator feedback.

01

Practical participant workbook

A structured guide for capturing insights, completing exercises and planning real-world application.

∞

Private participant dashboard

Continued access to course materials, practical resources, the micro-expressions test and future updates.

The workshop creates the experience.
The resources help make it last.

IS IMPACT RIGHT FOR YOUR TEAM?

It is built for people whose results depend on trust, clarity and conversation.

LeadershipSales & negotiationHR & recruitmentClient relationshipsCustomer experience

A DISCIPLINED, HUMAN APPROACH

Notice carefully.
Verify respectfully.

IMPACT brings together behavioural observation, active listening, questioning and adaptation. Participants learn to separate a visible cue from the story they may instinctively attach to it.

It is not mind-reading, lie detection or instant personality diagnosis. A signal becomes useful only when it is considered in context and explored through respectful conversation.

Guy Pardillos demonstrating changes in facial expression

YOUR FACILITATOR

Guy Pardillos

Communication and behavioural observation specialist

Guy combines behavioural observation, non-verbal communication and live facilitation to make complex human signals simple, memorable and useful at work.

“The goal is not to judge people faster. It is to understand them better.”

IMPACT is a Magic & Mind programme created and facilitated by Guy Pardillos.

COMMON QUESTIONS

Clear answers.
No mystery.

Is this about mind reading or lie detection?+

No. IMPACT teaches disciplined observation and better questioning. No single gesture proves what someone thinks or feels.

Will it be tailored to our company?+

Yes. Before the workshop, Guy learns about your audience, goals and important conversations. The examples and exercises are then shaped around that context.

Is it practical or theoretical?+

Practical. Participants watch, practise, discuss and receive feedback in the room. The theory is used only where it supports better action.

Who is the workshop designed for?+

Teams whose results depend on trust, clarity and conversation—especially leadership, sales, HR, recruitment, customer experience and other client-facing roles.

What happens after we enquire?+

Guy contacts you personally to understand your audience and goals, recommends the right approach and prepares a tailored proposal. There is no obligation.

BRING IMPACT TO YOUR COMPANY

What conversation
needs to work better?

Tell Guy what is happening now, who is involved and what you would like to change. He will personally recommend a workshop approach built around your real business conversations.

Start a conversation with Guy ↗

Personal responseNo obligation. Your enquiry is reviewed by Guy, not a sales team.